Leave a lasting impression on customers by drastically reducing big data management time from weeks to mere seconds.
Challenge:
Fast and effective customer service is vital for maintaining a strong customer base.
For a leading mobile phone operator in Thailand with over 40 million customers nationwide maintaining reliable and fast customer service is essential. However, it relies on analyzing various types of data, including personal information and usage logs, gathered through multiple channels and devices to swiftly address and resolve issues. The size of the data grows continuously, due to constant updates and changes from mobile users, which poses significant challenges in storage and management across different departments. Leading to weeks to collect and investigate customer complaints, impacting service quality.
How Blendata helps businesses:
Enhance troubleshooting and service efficiency by centralizing data.
Enabling faster customer complaint handling by consolidating all customer data, access data, and call-time top-ups from various systems onto a single platform. The data is converted into an instantly searchable and queryable format, allowing immediate access and analysis with a service dashboard to monitor success rates and display detailed information of the issues, offering insights into the top-up system and customer behaviour.
Outcome:
Achieve rapid resolution leading to satisfied customers.
Blendata's capability to identify root cause within seconds, eliminating the need to wait for results from various systems for up to two weeks. The significant time saved from the prompt service contributes to customer satisfaction.
Customers Success
